Procedure To Check SBI Life Insurance Policy Status

SBI Life Insurance is among India’s most well-known and reputed insurance firms. A broad variety of insurance options are considered to be offered, appealing to the diverse needs of their customers. Like other insurance firms in India, SBI Life Insurance has recognised the value of leveraging the potential of the web to not only promote more services but also to make it easier for its customers to conduct deals with them and easily administer their plans. We will glance at some of the aspects through which the status of your policy can be tracked.   

For an existing customer

If you are an existing customer, you will have to follow the steps given below and want to monitor the status of your policy:

• Visit the official website of SBI Life Insurance and select the ‘Login’ option from the top right-hand corner of the page
• Under the ‘Login’ option click on ‘Customer’ and then you will be redirected to a new page where you need to enter your login id, password and the required captcha code.
• Now click on ‘Login’ and then you can track the status of your policy as well as manage your account respectively

For a new customer

You will have to register by generating a profile if you are a new customer. The steps given below must be followed for the same:

• Visit the official website of SBI Life Insurance and select the ‘Login’ option from the top right-hand corner of the page
• Under the ‘Login’ option click on ‘Customer’ and then you will be redirected to a new page 
• Now you need to click on ‘New User’ and then you will have to enter your Policy Number, Customer ID, Email ID, and Date of Birth.
• Now click on ‘Submit’ and then you will have to create a password 
• Once done you can sign in to your account using the password and user-id

How to create a new user ID and password in case you forget the same?

There will be instances when your user ID or password may not be remembered. Users do not have to fear, because by following the steps below, you can quickly recover your user ID or generate a new password:

Steps to recover forgotten user ID

• Visit the official website of SBI Life Insurance and select the ‘Login’ option from the top right-hand corner of the page 
• Under the ‘Login’ option click on ‘Customer’ and then you will be redirected to a new page 
• Now click on ‘Forgot Login Name?’ and then you will be redirected to a new page where you need to enter your Policy Number and date of birth.
• Now click on ‘Submit’ and you are done

Steps to recover forgotten password

Follow the below-listed process to recover your forgotten password

• Visit the official website of SBI Life Insurance and select the ‘Login’ option from the top right-hand corner of the page 
• Under the ‘Login’ option click on ‘Customer’ and then you will be redirected to a new page 
• Now you need to click on the  ‘Forgot Password’ option and then you will be redirected to a new page
• Now enter your Login ID and click on ‘Submit’
• Then a link to your registered email ID will be sent to you. By signing in to your email account, click on the link. After that, you can create a new password and sign in to your account successfully

Other ways to check the status of your policy

There are other methods by which you can monitor your policy status:

RIA – Real Intelligence Assistant facility

A chatbot service offered by SBI life insurance company is also known as ‘RIA’ or Real Intelligence Assistant. To make use of this facility, you can follow the instructions mentioned below:

• Visit the official SBI Life Insurance website and head to the ‘May I Help You’ option 
• Click on it and submit your query and your requests will be assisted by the chatbot.

SMS Facility

You can use the SMS feature where your inquiries will be addressed to you instantly. For the same just send a message to 56161 or 9250001848 in a preset format and you are done. SMS formats along with the respective services are mentioned below:

• Fund Value: FV (Policy Number)
• Fund transfer transaction details: SWTR (Policy Number)
• Policy status: POLSTATUS (Policy Number)
• Details of the renewal: RENDET (Policy Number)
• Policy dispatch details: NEWPOL (Policy Number
• Email ID: MYEMAIL (Policy Number) << New Email id >>
• PAN: PAN (Policy Number) << PAN number >>

Other services

• You can dial 1800-22-9090 (toll-free) from 09:00 a.m up to 09:00 p.m to solve your query
• In the event of any grievance, you can also use the ‘Request a Call Back’ service. Visit the insurance firm’s official website and click on ‘Request a Call Back’ under ‘Reach Out to Us’ section. You’ll need to select whether you’re an existing customer or a new customer, and then enter your query type, backed by your mobile number, email ID, the state and city you reside in. For authentication purposes, enter the Captcha and tick a box indicating that you are approving the insurance company to contact you and send you your query-related email and SMS. Then click on the ‘Submit’ option to complete the process
• The nearest branch which is accessible under the section ‘Reach Out To Us’ can also be located. Just specify the state and the city, and your nearest branch of SBI Life Insurance can be located. 
• If you have a concern, you can also send an email at info@sbilife.co.in 

You can also raise your grievance through the post, just send the envelope at the below-mentioned address: 

SBI Life Insurance Co. Ltd,

Natraj, M.V. Road & Western Express Highway Junction,

Andheri (East),

Mumbai – 400 069.

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